iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Anonymous]

I think i just got a text saying an order was in process - will be interesting to see how many times i've been charged though....

[Anonymous]

i can't get into my order page on the website

[Anonymous]

How many times have people refreshed the £d secure payment page? The one it says not to

[Anonymous]

Finally placed my order, seven hours later! Have yet to receive an email/text or anything to suggest it's actually gone through... how long did confirmation take to come through for you all?

Not that I really remember doing this in the past, but it didn't feel like I was "upgrading" when making the purchase...it's being delievered to a store though, so I can double-check everything with them when I pick it up!

[Anonymous]

i did it A LOT

it did finally take me to the 3d secure screen - until you get that I think you're fine... (don't quote me on that) but I rang customer services to confirm they've taken payment only once. PHEW.

[Anonymous]

I have refreshed the 3D secure screen about 5 times now...still nothing. My initial attempt was 20 minutes or 30 minutes ago, no email or text to say it's gone through.

[Anonymous]

@Anonymous 

Confirmation e-mail & text came through straight away. A confirmation page should appear after you've placed the order too.

Starts off like this: 

You're all done.

Thanks for choosing to stay with us. We'll email you a copy of your order confirmation. And we'll keep in touch about delivery.

• We'll email you a copy of your Fixed Sum Loan Agreement for your records
• We'll also send you details about how to manage your O2 Refresh device and airtime in My O2

[Anonymous]

I'm stuck here

[Anonymous]

Bah, that's annoying:

You're all done. Welcome to O2.

Thanks for choosing us. We'll email you a copy of your order confirmation. And we'll keep in touch about delivery.

• We'll email you a copy of your Fixed Sum Loan Agreement for your records
• We'll also send you details about how to manage your O2 Refresh device and airtime in My O2

Should I be concerned that it thinks I'm a new customer? Today has been such a nightmare!!

[Anonymous]

All Paid - Finally.

That was absolutley exhausting and time consuming.

I wont have it until at least the 10th of October.

64GB iPhone Plus. Slate.