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Posts: 13,175
Topics: 77
Registered: ‎14-01-2014

Re: iPhone 6- PreOrder

There's always some method behind madness.


Posts: 13,175
Topics: 77
Registered: ‎14-01-2014

Re: iPhone 6- PreOrder


@Anonymous wrote:

Little update.

Still no phone and no text saying it's on it's way, spoke to CS again last week and on Wednesday they advised that they hoped stock would come in the next couple of days, I had been told the same the week before. I lodged a complaint about the tardiness of customer service as from 4pm Friday I waited until 3.30pm Wednedsday, the response to this complaint was that there is a queue for complaints and mine was dealt with in order yet when I responded to this email I received a reply in under 5minutes! It would seem that the real reason for the delay in responding to my initial complaint is that I was asking for the 128GB handset to be sent instead of the 64GB which right up until Wednesday was available. Tomorrow will be 9 weeks that I have been contracted for a phone I still do not have, I have been advised that the only option available to me now is to wait and if unhappy contact the O2 ombudsman.


have to ask...

 

you still waiting?



Posts: 73,382
Topics: 688
Registered: ‎14-01-2013

Re: iPhone 6- PreOrder


@viridis wrote:

@Anonymous wrote:

Little update.

Still no phone and no text saying it's on it's way, spoke to CS again last week and on Wednesday they advised that they hoped stock would come in the next couple of days, I had been told the same the week before. I lodged a complaint about the tardiness of customer service as from 4pm Friday I waited until 3.30pm Wednedsday, the response to this complaint was that there is a queue for complaints and mine was dealt with in order yet when I responded to this email I received a reply in under 5minutes! It would seem that the real reason for the delay in responding to my initial complaint is that I was asking for the 128GB handset to be sent instead of the 64GB which right up until Wednesday was available. Tomorrow will be 9 weeks that I have been contracted for a phone I still do not have, I have been advised that the only option available to me now is to wait and if unhappy contact the O2 ombudsman.


have to ask...

 

you still waiting?


LOL Do not...repeat NOT start this thread up again....It's last years folks....do not post here LOL Lock it....

*The Game Is On*


Posts: 70,411
Topics: 548
Solutions: 3,428
Registered: ‎04-01-2009

Re: iPhone 6- PreOrder

You need putting back in your box @viridis Destroy

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Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: iPhone 6- PreOrder

This thread is now closed as it's ever so slightly out of date.
Cheers
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