It's a shame that many consumers, and loyal ones at that, have to face a modicum of network provider sincerity versus the deluge of unnecessary carnage that accompanies a major release. Surely there are no excuses for the failed deliveries, specifically when they are based on empty promises. O2 aren't the only culprit here; however, the complacency demonstrated is nothing short of insulting, at best! Sure it's only a phone, but I think for many, the sentiment is to provide what was offered, or at the very least, show a little professionalism and offer a concise, expedient response. Where has the idea of customer retention gone to? Customer service? Customer loyalty? I feel that these are phrases now, buzz words for marketing drivel, where the intention is to grow the customer base, rather than tend to the droves of loyal customers that have now been misled and left to deal with remnants of what was initially promised.
