Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Anonymous
Posts: 0

iPhone 5s

Ok my phone was purchased from o2 in may has now stopped working apple are unable to repair who's responsible for replacing it?? It's faulty not damaged??
Highlighted
Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: iPhone 5s

O2 will repair it but you aren't automatically entitled to a replacement.
Under the terms of the warranty you may also choose to have apple to repair it.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 91,174
Topics: 747
Registered: ‎14-01-2013

Re: iPhone 5s

[ Edited ]

You will need to contact O2 http://www.o2.co.uk/contactus

Why did Apple feel they weren't responsible? They do offer a 1 year warranty.. but arent obligated to replace it....

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: iPhone 5s

I wouldn't bother with O2 - I'd go to Apple as long as it is a warrantable defect?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 91,174
Topics: 747
Registered: ‎14-01-2013

Re: iPhone 5s


@MI5 wrote:
I wouldn't bother with O2 - I'd go to Apple as long as it is a warrantable defect?

I agree....They repaired my son's iPhone in July when it developed a screen lcd fault . no charge to him...and the phone was purchased from Amazon...

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Posts: 106,049
Topics: 554
Solutions: 13,955
Registered: ‎04-04-2012

Re: iPhone 5s

As you know, it matters not where purchased from for any item. The customer has the choice of where to take items for warranty repairs, however, if Apple have said, in this case, that it isn't covered by warranty it would suggest accidental damage which would only be covered by insurance.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Posts: 80,692
Topics: 574
Solutions: 3,896
Registered: ‎04-01-2009

Re: iPhone 5s

What exactly is the damage? You can be certain if Apple won't fix it under the warranty, then o2 definitely won't. 

Highlighted
Community Manager
Posts: 7,640
Registered: ‎23-07-2014

Re: iPhone 5s

Hi @Anonymous, did the above advice help you out in the end? Do you have any additional questions? Smiley Happy

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature