iOS 7 - Voicemail not working

[Anonymous]

Since upgrading to iOS7 my iPhone 5's voicemail system has ceased to function.  The O2 Gurus were no help whatsoever and the customer service line is 'busy'.  Anyone else had the same problem?

[Anonymous]

Not sure but everything other than voicemail works

[adamtemp64]

no you should hear a recorded message

Only 202 can help here sounds live voicemail is no longer provisioned on your account

[Anonymous]

That's what I thought. 202 it is, thanks.

[Anonymous]

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@Anonymous wrote:
That's what I thought. 202 it is, thanks.

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Hope all goes well and ringing o2 solves the issue.

[Anonymous]

I'm having exactly the same problem. Guru's were useless, spoke to customer services on live chat - equally as useless! Still got no further, time to make a phone call I guess! Please let me know if you manage to resolve the issue. Cheers

[Anonymous]

My experience exactly. Still trying to get through to 202; been trying all day!

[Anonymous]

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@Anonymous wrote:
My experience exactly. Still trying to get through to 202; been trying all day!

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iPhone launch > Busy bee o2 Callcentre  > 

[Anonymous]

I'd be interested to hear if anyone has been able to get the Voicemail issue fixed - having the same issue here on my 5s.

[Anonymous]

All of a sudden visual voicemail has started to work however, I can't download/change the greeting and trying to do so hangs the phone app. So, can only change the greeting via 901.

[Anonymous]

I also had problems with Visual Voicemail - the fix seems to be the same as the fix for iMessage and Facetime activation problems - delete your TuGo account from the app or get O2 to do it if your account (like mine) has been suspended - as soon as TuGo was removed from my list of bolt-ons by O2 Voicemail, iMessage and Facetime were all suddenly working again - there are other threads on this, but TuGo is definately the culprit - for me and many others.