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Anonymous
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iOS 7 - Voicemail not working

[ Edited ]

Since upgrading to iOS7 my iPhone 5's voicemail system has ceased to function.  The O2 Gurus were no help whatsoever and the customer service line is 'busy'.  Anyone else had the same problem?

Anonymous
Posts: 0

Re: iOS 7 - Voicemail not working

[ Edited ]

Have you tried turning it off via dialing 1760 and then turn it back on via 1750 ?

 

Live Chat is limited so perhaps keep trying 202 for contract or 4445 for payg.

 

The lines will be busy due to the iPhone launch.

Posts: 16,454
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Registered: ‎13-08-2008

Re: iOS 7 - Voicemail not working

[ Edited ]

Not had this my self just tested on my 4s and was ok

 

Have you turned voice mail off 1760 and back on 1750.

 

In the faq section and useful links ther was a procedure that helped others.

 

this tip

Troubles with Visual Voice mail not saving passcode try (source the forums)
Call 1760 to de-activate your voicemail
Go to Settings > General > Reset > Reset Network Settings (No need to reset all settings).
This will Then re-start the phone.
Text "STATE" to 9011 (I don't know why or what this does?)
Call 1750 to re-activate your voicemail

 

Edit typo

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: iOS 7 - Voicemail not working

[ Edited ]

@adamtemp64 wrote:

Not had this my self just tested on my 4s and was ok

 

Have you turned voice mail off 1760 and back on 1760.

 

 

 

 

 

@Anonymous

 

 

Its 1750 to turn it on  and 1760 to turn off.

Anonymous
Posts: 0

Re: iOS 7 - Voicemail not working

Yes, didn't work.

Anonymous
Posts: 0

Re: iOS 7 - Voicemail not working

[ Edited ]

Looks like a call to o2 will have to be made just to check your account and or e mail them here : https://www.o2.co.uk/apps/help/help

 

Have you tried the reset options in the iphone ?

 

settings > General > Reset > Reset Network Settings

Anonymous
Posts: 0

Re: iOS 7 - Voicemail not working

Yes, did that too without success.

Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: iOS 7 - Voicemail not working

have you tried the full tip above including sending an sms with state to 9011 whilst vm is off 1760?

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: iOS 7 - Voicemail not working

When you upgraded to iOS7 did you get the last pop up saying download and install your carriers settings.

 

Im not sure if that has a bearing on this but its worth mentioning.

Anonymous
Posts: 0

Re: iOS 7 - Voicemail not working

When I dial 1760/1750 should I hear anything? I just get 3 beebs.