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Anonymous · ‎06-02-2014

I recently changed phone from blackberry to iPhone. Got new sim. Problem is iMessage doesn't work with my mobile number. People have to use my email address to send me iMessage. Why is this and how can I fix it?

MI5 · ‎06-02-2014

Sounds like you need to do a reset by holding home and power until you see Apple logo on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous · ‎06-02-2014

Do you have a iphone data bolt on you can check this in my O2 it should say data for iphone

MI5 · ‎06-02-2014

iData is not required for iMessage, but you do need to have your phone number in the iMessage settings.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-02-2014

Phone number is under iMessage as well as email address still doesn't work

MI5 · ‎06-02-2014

Does it say activated or waiting for activation ?

Does data work on phone for other things like internet etc....?

Phone number ticked as default in iMessage settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-02-2014

Yes I do but iMessage is sony thru wifi

Anonymous · ‎06-02-2014

Says activated. I can send iMessages no problem. Data works too. Yes number is ticked

Anonymous · ‎06-02-2014

Have you tried switching iMessage off then back on again

MI5 · ‎06-02-2014

Sounds like you need to do a reset by holding home and power until you see Apple logo on screen.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎06-02-2014

Any luck with this ?

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