i have got a email for unlocking my iphone

[John]

it says that "contiune by putting in a non o2 sim and connect to itunes and itunes will tell you that your phone is unlocked, 

I have done that all and my phone has been connected to i tunes for 20 minutes now but still it is not unlocked.

IPhone 6 

[MI5]

No you just need to put a non o2 sim in and it will unlock if Apple have released it on the system.
We did have another one in the week that was slow to unlock though so you may need to wait longer than usual.
https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

[John]

I have done the same process over and over and I keep getting told to do the same thing.

[John]

servers are up  https://www.apple.com/uk/support/systemstatus/

[MI5]

Then you need to get back on to customer service.

[John]

If i do that they will tell me that i need to send a request or complete a online form.

[MI5]

Probably, it’s all in the link I have above.

[John]

Cant i just take it to the store and theyll sort it out

[MI5]

They may put the request in but they can’t unlock in store.