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how to keep same mobile number???
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on ‎28-10-2014 10:42
Thank you
Solved! Go to Solution.


Re: how to keep same mobile number???
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on ‎28-10-2014 10:46
If its an upgrade you will automatically keep your existing number.
You should have a new "micro" sim card which you need to put into your new handset then call customer services on 202 to make the new sim live.
Re: how to keep same mobile number???
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on ‎28-10-2014 10:50
You can do the sim swap yourself here : Swap my sim
Re: how to keep same mobile number???
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on ‎28-10-2014 10:53

Re: how to keep same mobile number???
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on ‎28-10-2014 10:53
Do you know if I have to cancel the old tariff or does the new tariff automatically start and the old ones finished? And is that when you can dispose of the Samsung s2?
Re: how to keep same mobile number???
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on ‎28-10-2014 10:55
As long as you've upgraded and not taken out a new contract the old contract will just come to an end and your bills adjusted. Check in My O2 once you have swapped over.
Re: how to keep same mobile number???
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on ‎28-10-2014 10:57
If it's an upgrade your old tariff should end and the new one should begin.
If you're intending to dispose of your old phone, here is a good guide for what you need to do to ensure the phone has none of your personal data left on it:
http://www.digitaltrends.com/mobile/how-to-wipe-android-phone-or-tablet/

Re: how to keep same mobile number???
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on ‎28-10-2014 12:18
If your taking up a 4G tariff then you'll need one of the newer sim cards anyway.
Re: how to keep same mobile number???
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on ‎28-10-2014 16:55
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)


