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eSIM on iPhone XR - some calls not getting through

granakas
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on ‎26-05-2020 21:14

on ‎26-05-2020 21:14

Hi - I switched to an eSIM on an iPhone XR a couple months ago. However, some contacts have reported that they have been unable to reach me on my number now. When they ring, they say it rings a couple times and then says that I've hung up on them, but I never received the calls. Also, I've tried to ring a couple of contacts and it did something similar. However, my number works fine for other contacts (making and receiving calls). Any ideas? Thanks!

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MI5
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on ‎26-05-2020 21:50

on ‎26-05-2020 21:50

@granakas 

It's a known issue with eSim.

No fix as yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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granakas
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on ‎27-05-2020 13:27

on ‎27-05-2020 13:27

Ok, thanks. Do you know whether this is an O2-specific issue or a general eSim issue?
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MI5
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on ‎27-05-2020 13:28

on ‎27-05-2020 13:28

Only aware of it on O2 @granakas 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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granakas
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on ‎27-05-2020 13:32

on ‎27-05-2020 13:32

Thanks for the info!
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MI5
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on ‎27-05-2020 13:39

on ‎27-05-2020 13:39

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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