deposit

[charl2001]

Paid 255 pounds upfront deposit for my phone on 5th August, still havent got the payment back. Any ideas, can't call etc etc because of lockdown ?

[gmarkj · Accepted solution]

If you have paid 3 bills on time then it SHOULD appear on the 4th as a credit @charl2001.
Once it does you can then call to request it be refunded to you.
If it does NOT appear on your 4th bill then you need to call customer services to find out why.

[MI5]

Yep, won't be until your December bill at the earliest but you still need to call to request it.

[charl2001]

@gmarkj yeah Iv'e paid ontime every month, ahh so your saying as long as I have paid on time for 3 months ie end of September, October and November I should get the credit (255 pounds i paid on 5th August upfront) at the end of December?

[gmarkj]

It will show on the bill in december as a credit which you can request a refund on, yes @charl2001