daughters new phone not accepting sim

[joannejennings]

 i bought a like new iPhone 11 for xmas for my daughter  had everything set up apart from sim card as i did not want her to know about this until xmas morning the network provider lock is showing as locked ? now this was purchased from 02 and she had an o2 sim why is this not working 

[Cleoriff · Accepted solution]

Hi @joannejennings 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

[peterborough44]

hi did you ring o2 to unlock to any network yes or no 

[peterborough44]

did you ring o2 up to unlock to any network yes or no