could not activate mobile data network

Anonymous · ‎15-02-2011

I put my pay monthly 3g sim which has data plan into a iphone 3gs but can only connect to internet via wifi. How do i get it to connect to internet away from my home.

MI5 · ‎04-02-2014

VVM will only work with iData so you will need to call CS (202) and request the data is changed to iData. After 24 hours you need to change the apn back to the original settings (reset should sort this), then unique iPhone features will work.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎04-02-2014

Another helpful reply - Thank you.

Before I call O2 - does anyone know if I am doing anything wrong by doing this, and will O2 agree to make the change or will they want to change the tariff?

The (broken) Samsung phone was hers - on an O2 tariff (that includes data), the iPhone is my old one (originally on an O2 tariff) now upgraded to an iPhone 5 (on an O2 tariff). I'm not sure I want to pay any more for her to use a 4 year-old phone!

MI5 · ‎04-02-2014

It's free to change and no problem at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎09-04-2014

Thank You a lot ! It's working

Anonymous · ‎23-04-2014

hi Beau.... tried every thing but no good. but !!!!!!!! you sorted it . thanks very much. deeamb

Anonymous · ‎01-07-2014

I cannot activate my mobile data network on iPhone c ??

MI5 · ‎01-07-2014

It usually means your apn is wrong or data is turned off? - Try a network reset first and if not hold power and home button until the apple logo appears on screen.
That should sort it out, if not come back and e'll go through the apn's manually.

Link here if needed http://www.geeksquad.co.uk/articles/o2-apn-settings#iPhone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-01-2015

Worked for me! thankyou

Anonymous · ‎22-02-2015

Thank you quick and simple fix glad to know you guys have your heads screwed on!

Anonymous · ‎08-07-2015

Wow I was getting frustrated this morning that my Internet wouldn't work and now my problem is solved! THANK YOU!!

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