Welcome to the O2 Community

Has your question already been answered? See the community FAQ's


Level 1: Joiner
Posts: 10
Registered: ‎03-03-2014
Accepted Solution

blacklisted iphone

hey all,

so my mum passed away last year and my dad contacted o2 to let them no that she would no longer be able to pay her contract. they stopped her contract and that but what i want to know is would they have blacklisted her iphone? or can i still insert a sim and use it? also if i can’t use it how would i be able to take it off the blacklist and possibly use it again?

many thanks
Level 29: Intuitive
Posts: 1,290
Registered: ‎02-07-2013

Re: blacklisted iphone

@K8ie1892 it is unlikely they will have blacklisted her iPhone and usually this is reserved for phones that are lost or stolen, the only question may be around if there was any outstanding balance on the device plan
Level 1: Joiner
Posts: 10
Registered: ‎03-03-2014

Re: blacklisted iphone

i think she had some outstanding balance on her account but we didn’t have to pay it off cuz of the circumstances they just stopped the contract, i would have to ask my dad as he was the one that made the call!

thanks for your reply
Posts: 101,770
Topics: 770
Registered: ‎14-01-2013

Re: blacklisted iphone


Sorry about the loss of your Mum.heart

I think the question remains as to whether your dad paid off the outstanding balance when he informed O2.

If he did, then the phone should work. If he didn't then O2 may have placed a bar on the account as it was no longer active,


The only way to find out for sure is to try a new sim in the phone to see if it works. Or contact customer services... NOT Live chat and see what they have to say. https://www.o2.co.uk/contactus

Best of luck and welcome to the forum Welcome

*The Game Is On*

Posts: 117,578
Topics: 576
Solutions: 16,508
Registered: ‎04-04-2012

Re: blacklisted iphone

No, it shouldn’t be blacklisted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 1,035
Topics: 8
Kudos: 154
Solutions: 38
Registered: ‎13-07-2008

Re: blacklisted iphone

Sorry for your loss


If an outstanding balance was due against the phone that would be paid for out of your mum's estate. If there was no estate the balance should be written off


Either way the handset should not have been blacklisted and will work if you put your own sim in it. It may however be locked to O2 depending on when your mum bought the phone as recent phones on O2 are unlocked but O2 did lock their handsets in the past