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Forum Posts

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 441220 Views
  • 4 replies
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Resolved! iPhone 15 Pro Max - strange behaviour can't explaino a

Hi there, I recently upgraded to the iPhone 15 pro max and am seeing some very odd behaviour - I even had the first handset replaced but to no avail, (I'm running dual SIM with one physical and one eSim) Issue 1 - data dropping out: Handset 1 If I'm ...

Resolved! Cannot send texts to one contact

I suddenly cannot send texts to one contact,although I can receive texts from this contact and we can phone each other. I have an iPhone SE and they have a basic Samsung phone and text device. Though this suggests the Samsung has somehow blocked my n...

Anonymous by Not applicable
  • 5357 Views
  • 11 replies
  • 0 kudos

NO REFUND RECIEVED

I had brought Apple AirPods Max and sent the back as I no longer wanted them. However it has been 3 nearly 4 months and no refund. I keep being told a manager will contact me but this has not happened. They keep saying they will check with their back...

Raj_SP by Level 1: Joiner
  • 627 Views
  • 2 replies
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Services

Hi my services have been turned off for no reason I’ve paid my bills 

Tee45 by Level 1: Joiner
  • 685 Views
  • 1 replies
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Resolved! Impossible to move data plan to new apple watch

I have had an apple watch linked to my O2 mobile tariff since 2020. I upgraded to a new watch on Monday and during the process of transferring settings etc. to the new watch I selected the option to transfer my existing data plan. It didn't work, I g...

peacegold by Level 1: Joiner
  • 5105 Views
  • 19 replies
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No network

Hello, I am traveling in the US and have absolutely no service, no network. The phone was working fine when I arrived, but spontaneously stopped working yesterday. I have tried all the usual tricks. I have an international bolt, I’m a monthly custome...

Max2024 by Level 1: Joiner
  • 2096 Views
  • 9 replies
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Resolved! SIM not working no way to call 202 or order new SIM

My new SIM arrived after I lost my previous phone but the mobile data wouldn’t work so rang 202, rep told me I need another new sim, when that sim arrived it wouldn’t recognise the serial number so rang 202 again and got into a bit of a complication ...

Simon31 by Level 1: Joiner
  • 866 Views
  • 1 replies
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Resolved! Voicemail not working

I have an iPhone 12 and since I paid off my device plan yesterday and changed to sim only contract my voicemail doesn't work. The visual voicemail screen has also disappeared. I spent an age on the phone with o2 and feel like it was fobbed off . I al...

Emmspenn by Level 2: Apprentice
  • 4675 Views
  • 8 replies
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Resolved! Apple Watch Ultra not connecting to internet

HiMy phone is on O2 but bought my watch elsewhere. I tried connecting the watch to phone data plan but connection was on and off . Contacted O2 call centre and was told different stories each time from resetting the service on the watch ( this perman...

Sxh by Level 1: Joiner
  • 967 Views
  • 2 replies
  • 0 kudos