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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 3370 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 339056 Views
  • 4 replies
  • 0 kudos

Apple Watch Series 8 - Mobile Data Activation Error Code 15, 91, 92

Received my Apple Watch Series 8 yesterday purchased directly from O2 and cannot activate mobile data, during the many attempts I get one of the following error codes: 15, 91, 92 Have extensively read through the numerous posts on here spanning back ...

mpower by Level 1: Joiner
  • 2111 Views
  • 15 replies
  • 0 kudos

Adding cellar data plan to Apple watch

Hello all, hope some one can helpi am trying to use the phone app to add a cellular plan to an Apple Watch that I have used on other network providers. I have been through the forms and tried all of the suggestions, but no joy. I still get either Oop...

D0nm4n by Level 1: Joiner
  • 883 Views
  • 4 replies
  • 0 kudos

Imessage not working with my phone number

Hi allI travelled to USA in January and on my return but imessage associated with my phone number stopped working.I have spoken to apple several times, they have taken logs, and done all troubleshooting but cannot find a fault on there side. In addit...

HA110 by Level 1: Joiner
  • 3011 Views
  • 7 replies
  • 0 kudos

Apple Watch - won’t connect

I purchased an Apple Watch SE cellular for my son direct from Apple yesterday. I have set the watch and when I go to select the mobile data I get the following message. The 02 account on this iPhone cannot be used to add a mobile plan to "Apple Watch...

Gorms by Level 1: Joiner
  • 1658 Views
  • 7 replies
  • 1 kudos

Resolved! Sim not supported

I recently purchased an iPhone SE from ebay. I then ordered o2 pay monthly sim. When I put the sim in the phone I get the message sim not supported. When I check the settings it says it is locked to o2 50.0. I'm confused because it should work then? ...

Lauren28 by Level 1: Joiner
  • 1039 Views
  • 7 replies
  • 0 kudos

New Apple Watch (series 8) can’t connect to o2 network

Hi,I purchased a new Series 8 Apple Watch from o2 with an unlimited data plan.I set up the watch, following the on screen prompts, but when trying to connect it to the o2 network, I get a “oops, somethings gone wrong” message telling me to call 202 w...

MarkG23 by Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos

Apple Watch 8 mobile data error code 14

Hi, I got the iPhone 14 pro yesterday and now my Apple Watch 8 is no longer cellular. I tried calling o2 but the guy on the phone was no help. My phone is telling me to call o2 and quote reference code 14, can anyone help? I’ve tried resetting the Wa...

Weejac by Level 1: Joiner
  • 574 Views
  • 4 replies
  • 0 kudos

Resolved! Apple watch

Hi, i recently purchased an apple watch series 6 cellular. how do i connect my current phone line to the watch? And do i have to pay any extra on my monthly bill? thank you

KaranD by Level 1: Joiner
  • 1216 Views
  • 1 replies
  • 0 kudos

iPhone not receiving calls

Hi, l am not receiving calls on my iPhone, they are simply just not coming through either as a call or voicemail so I have no idea I am missing a call at all. This has resulted in me missing a GP appointment I needed. Can this be fixed or looked into...