Apple
Get help with your iPhone or iPad from other community members.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9868 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 384570 Views
  • 4 replies
  • 0 kudos

Broken accessories

I’ve had an iPhone with o2 under a month, and the earphones provided have shown signs of damage in just a few uses and become unusable. Is this covered under any warranty, or is it a case of tough luck? The cable was so brittle it’s snapped, which is...

Harby by Level 1: Joiner
  • 745 Views
  • 2 replies
  • 0 kudos

Resolved! Wi-fi calling

My phone will not enable Wi-fi calling

Am0 by Level 1: Joiner
  • 479 Views
  • 1 replies
  • 0 kudos

Wi-fi Calling

I have recently upgraded to an iPhone 11. I am trying to turn on WiFi calling but my phone keeps telling me I need to contact o2 when we try to enable it yet under my device in o2 account it says that it is enabled. I can’t seem to get anywhere.

Csharman by Level 1: Joiner
  • 468 Views
  • 1 replies
  • 0 kudos

Series 5 watch cellular won’t work

Hoping someone can help as I’m being driven demented by this issue no one seems to be able to solve. I’ve rung O2 about 4 times now with no one able to fix the problem. My iPhone XS Max will not connect to my watch properly so the cellular airtime pl...

JeniG by Level 1: Joiner
  • 2783 Views
  • 19 replies
  • 0 kudos

Expensive bills

Hi so the last 2 months O2 have billed me an extra £100+ onto my direct debit for a family package on further investigation they have billed me for iPhone audio/video as normal calls.Im having a difficult time contacting anyone and have cancelled fut...

SJJ1 by Level 1: Joiner
  • 702 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch to buy before sim arrives?

I just switched to an o2 sim and I’m waiting for it to arrive in the post, I also attached my PAC code to this, so when it arrives the number should update. I want to also purchase an Apple Watch with o2, but when I try to checkout it’s linked to my ...

Apple Watch

Hi I’m trying to purchase an Apple Watch series 5 and I go through the checkout of putting my card details in for the £20 upfront payment and then it comes up saying ‘ Louise something went wrong we will release your refund ASAP’ 類類類

Checkout by Level 1: Joiner
  • 756 Views
  • 4 replies
  • 0 kudos

Resolved! How long will it take for an out of stock iPad Pro to be delivered

I have ordered a iPad Pro 12.9inch while the website was saying it’s in stock. I then had a email telling me it was not in stock and would be in touch when it’s been dispatched. I want to know how long it takes to be delivered if it’s not in stock?

MT1 by Level 1: Joiner
  • 476 Views
  • 1 replies
  • 0 kudos

Resolved! Visual Voicemail

Visual voicemail isn't working. Have looked at all the other threads/advice on the website and I think it's something to do with iData. On logging onto MyO2 there is nowhere for me to add iData as a bolt on. No live chat and not urgent enough to spea...

d_wall by Level 1: Joiner
  • 415 Views
  • 1 replies
  • 0 kudos

Apple Watch Series 5 mobile data setup

Hi there,I purchased an Apple Watch Series 5 (acellular one, I’m paying an extra £5 pm) from O2 yesterday.It won’t let me set up mobile data though? It says that my O2 account isn’t eligible for mobile data?Is there anything I can do to set it up, or...

JamieB39 by Level 1: Joiner
  • 570 Views
  • 2 replies
  • 0 kudos