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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 8924 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 380198 Views
  • 4 replies
  • 0 kudos

Upgrading to new iPhone

Hi All, I have a iphone 7 which I am just about to upgrade. However, I am concerned I will lose all my current info such as photos, whattsapp and emails when I start using my new phone. I am a complete technophobe and any helpful advice or informatio...

Linda71 by Level 1: Joiner
  • 632 Views
  • 2 replies
  • 0 kudos

iPad pro

Hi I paid for iPad Pro 2020 on contract Thursday during the afternoon and paid £6.99 for Saturday delivery. Yesterday was a bank holiday which is why I selected Saturday and paid more. Not had any tracking info emailed or an email to say it’s been di...

Serena1 by Level 1: Joiner
  • 2106 Views
  • 13 replies
  • 0 kudos

Voicemail delays

Does anyone know why I have been getting notifications that I have a voicemail the next day? I have tried resetting my network settings and left myself a voicemail to see if it has been resolved and I haven’t received the notification for it yet.

Dawn2 by Level 1: Joiner
  • 576 Views
  • 1 replies
  • 0 kudos

Resolved! apple watch - pair problem

HiMy husband is trying to pair his apple watch (3) - we are all on pay monthly family plan but when he logs on to try and pair it it only gives him the option to buy a new airtime plan and not use his existing one.Can anyone help?Thanks

Can I get my phone repaired during lockdown?

Hello,I went to Apple to get the “ghost touch” issue fixed as they accepted this is their fault and will fix it for free for the iPhone X. However they told me that the Face ID failed and they won’t do the initial repair without the Face ID being fix...

sp_ox by Level 1: Joiner
  • 1214 Views
  • 3 replies
  • 0 kudos

Won’t connect using mobile data when WiFi is switched off

Can anyone help me? In the current climate I can not get to speak to someone at o2 as my problem is classed as none urgent.Over the past couple of months...when I turn my WiFi off my mobile connection doesn’t seem to work. I still have my full alloca...

K8 by Level 1: Joiner
  • 1076 Views
  • 5 replies
  • 0 kudos

Resolved! Apple iPhone SE

Hoping someone can help me please with a quick question? I have an Apple iPhone 8 and monthly contract with 02. I've now paid for the Apple iPhone and now just pay for the monthly SIM contract with 02 since February. I want to buy an iPhone SE - I ju...

KB67 by Level 1: Joiner
  • 524 Views
  • 1 replies
  • 0 kudos

Data plan for watch not working

The data plan for my Apple Watch which exists alongside my phone plan is not working.I could see o2 as an option however when I tried to connect using my the watch app on my iPhone I am advised ‘ this is not an option’. I then decided to set up a new...

Mtb2011 by Level 1: Joiner
  • 486 Views
  • 1 replies
  • 0 kudos

Resolved! Unlocking

I have recently been given an old iPhone for my daughter, I entered a new EE sim but the phone is locked to o2, how do I unlock this? Many thanks

Fee1910 by Level 1: Joiner
  • 3822 Views
  • 2 replies
  • 0 kudos

Unlocked iPad Air not accepting my o2 Sim

I have an iPad Air that Apple have confirmed is unlocked and o2 have also said the iPad is not locked to their network.The network settings say the carrier is o2 41.0If I try a random sim I have that is not o2 then it works fine however if I try my s...

James16 by Level 1: Joiner
  • 1849 Views
  • 6 replies
  • 0 kudos