Solved: activation lock

Anonymous · ‎22-04-2017

hello, i have reset my iphone 7, it is asking for my appple id and password which i have forgotten, is there a way of getting my phone opened without it?

MI5 · ‎22-04-2017

As long as you know your ID you can reset your password by following these steps https://support.apple.com/en-gb/HT201487
The security on such things is deliberately tight to prevent a thief from assessing the device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎22-04-2017

No chance whatsoever unfortunately mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-04-2017

Not unless you remember the details. Your next hope is likely Apple if they can even do anything

MI5 · ‎22-04-2017

Apple won't help at all i'm afraid.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎22-04-2017

As long as you know your ID you can reset your password by following these steps https://support.apple.com/en-gb/HT201487
The security on such things is deliberately tight to prevent a thief from assessing the device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎23-04-2017

Your only hope is to make a genius bar appointment, and take along proof of purchase and ID and apple may be able to assist in store.

I have done this a few times with enterprise owned devices where users have changed the iTunes account to their own from our corporate one.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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