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activation lock

Anonymous
Not applicable

hello, i have reset my iphone 7, it is asking for my appple id and password which i have forgotten, is there a way of getting my phone opened without it?

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MI5
Level 94: Supreme
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As long as you know your ID you can reset your password by following these steps https://support.apple.com/en-gb/HT201487
The security on such things is deliberately tight to prevent a thief from assessing the device.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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No chance whatsoever unfortunately mate.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Not unless you remember the details. Your next hope is likely Apple if they can even do anything 

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MI5
Level 94: Supreme
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Apple won't help at all i'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 6
2,423 Views

MI5
Level 94: Supreme
  • 144171 Posts
  • 634 Topics
  • 27632 Solutions
Registered:
As long as you know your ID you can reset your password by following these steps https://support.apple.com/en-gb/HT201487
The security on such things is deliberately tight to prevent a thief from assessing the device.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
Level 76: Forum Legend
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Your only hope is to make a genius bar appointment, and take along proof of purchase and ID and apple may be able to assist in store. 

 

I have done this a few times with enterprise owned devices where users have changed the iTunes account to their own from our corporate one.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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