Wifi Calls

[RayDee]

How can I enable wifi calls?

[Cleoriff]

@RayDee 

Check if your device is supported, then follow the advice in this guide

https://www.o2.co.uk/connectivity/wifi-and-4g-calling 

Edited to add further advice https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling 

[MI5]

@RayDee 

Customer service need to enable it on your account first, if not done so already.

Call them on any of these numbers Guide: Coronavirus Community Help and Support 

Once that's done, you need to enable it in your MyO2 first then find the settings in your phone menu.

[RayDee]

Hi cleo,

I have an Iphone X on IOS 14.0.1.

When I try to activate whifi call, this is the pop up message that I get displayed, then am directed to the page you shared with me. Conclusion, I am prevented from activating wifi calls.

[Cleoriff]

@RayDee  You need to call O2 to enable it on your account first. All numbers in this guide

Guide: Coronavirus Community Help and Support 

[RayDee]

Thank you, am calling right now!

[MI5]

@RayDee 

Call as I said above then activate in your MyO2 as per the image I also posted.

[RayDee]

Thank you!