Wifi Calls
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11-10-2020 11:01 - edited 11-10-2020 11:02
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11-10-2020 11:01 - edited 11-10-2020 11:02
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11-10-2020 11:06 - edited 11-10-2020 11:08
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11-10-2020 11:06 - edited 11-10-2020 11:08
Check if your device is supported, then follow the advice in this guide
https://www.o2.co.uk/connectivity/wifi-and-4g-calling
Edited to add further advice https://www.o2.co.uk/help/network-coverage-and-international/wifi-and-4g-calling
Veritas Numquam Perit
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11-10-2020 11:16 - edited 11-10-2020 11:17
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11-10-2020 11:16 - edited 11-10-2020 11:17
Customer service need to enable it on your account first, if not done so already.
Call them on any of these numbers Guide: Coronavirus Community Help and Support
Once that's done, you need to enable it in your MyO2 first then find the settings in your phone menu.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-10-2020 11:18
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on 11-10-2020 11:18
Hi cleo,
I have an Iphone X on IOS 14.0.1.
When I try to activate whifi call, this is the pop up message that I get displayed, then am directed to the page you shared with me. Conclusion, I am prevented from activating wifi calls.
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on 11-10-2020 11:20
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on 11-10-2020 11:20
@RayDee You need to call O2 to enable it on your account first. All numbers in this guide
Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
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on 11-10-2020 11:23
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on 11-10-2020 11:23
Thank you, am calling right now!
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on 11-10-2020 11:27
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on 11-10-2020 11:27
Call as I said above then activate in your MyO2 as per the image I also posted.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 11-10-2020 11:28
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on 11-10-2020 11:28
Thank you!

