This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

WiFi calling not working

Voicebox
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎24-10-2020 19:32

on ‎24-10-2020 19:32

Hello folks, WiFi calling is switched on (enabled) but is not working. Calls just won’t connect. I have previously used WiFi calling on this device (iPhone 6) but it will no longer connect. I dont know if it’s a coincidence that it has happened after a software update. Thanks.
Message 1 of 6
1,109 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 152112 Posts
  • 651 Topics
  • 28962 Solutions
Registered:

on ‎24-10-2020 19:40

on ‎24-10-2020 19:40

@Voicebox 

Have you tried resetting the network settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
1,107 Views
0 Kudos

MI5
Level 94: Supreme
In response to MI5
  • 152112 Posts
  • 651 Topics
  • 28962 Solutions
Registered:

on ‎24-10-2020 19:42

on ‎24-10-2020 19:42

@Voicebox 

Also, you need iData on your account, so if you've changed contract at all, call customer service to check if you have iData and get them to check that wifi calling is still enabled on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 6
1,105 Views
0 Kudos

Marjo
Former Staff
  • 7881 Posts
  • 468 Topics
  • 55 Solutions
Registered:

on ‎27-10-2020 13:17

on ‎27-10-2020 13:17

Hi @Voicebox how are you getting on today with the wifi calling, any progress since you last posted? slight_smile

Message 4 of 6
1,032 Views

Voicebox
Level 1: Joiner
In response to Marjo
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎27-10-2020 15:03

on ‎27-10-2020 15:03

Hello folks, O2 have confirmed that thjere's nothing related to my account that is stopping WIFI calling working. It looks as if it's an Apple software update that has caused the damage, however I don't know what will happen next. Thanks for the replies so far, I have tried to reply earlier but I notice my replies haven't previously worked. I guess I need to wait and see what Apple will do (if anything).

Message 5 of 6
1,024 Views
0 Kudos

MI5
Level 94: Supreme
In response to Voicebox
  • 152112 Posts
  • 651 Topics
  • 28962 Solutions
Registered:

on ‎27-10-2020 15:53

on ‎27-10-2020 15:53

If that was the case every single iPhone wifi calling user would be on here complaining and they aren't.
CS are fobbing you off as usual.......
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
1,021 Views
0 Kudos
Top