WiFi calling not working

[Voicebox]

Hello folks, WiFi calling is switched on (enabled) but is not working. Calls just won’t connect. I have previously used WiFi calling on this device (iPhone 6) but it will no longer connect. I dont know if it’s a coincidence that it has happened after a software update. Thanks.

[MI5]

@Voicebox 

Have you tried resetting the network settings?

[MI5]

@Voicebox 

Also, you need iData on your account, so if you've changed contract at all, call customer service to check if you have iData and get them to check that wifi calling is still enabled on your account.

[Marjo]

Hi @Voicebox how are you getting on today with the wifi calling, any progress since you last posted?

[Voicebox]

Hello folks, O2 have confirmed that thjere's nothing related to my account that is stopping WIFI calling working. It looks as if it's an Apple software update that has caused the damage, however I don't know what will happen next. Thanks for the replies so far, I have tried to reply earlier but I notice my replies haven't previously worked. I guess I need to wait and see what Apple will do (if anything).

[MI5]

If that was the case every single iPhone wifi calling user would be on here complaining and they aren't.
CS are fobbing you off as usual.......