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Why am I burning thru mobile data?

Anonymous
Not applicable

on ‎13-12-2016 13:52

on ‎13-12-2016 13:52

For about 3 months now I've been using up my Data Allowance.  Even when I've bought 'topup data', say 1GB, I am burning through that in less than 4 days.  How can this be?  The latest is burning through 2GB in 4 days even after switching off Mobile Data whenever I'm at home using WiFi.  This is NUTS!  Please tell me what to do.  Everything was fine for at least 14 months.  I have an iPhone 6 Plus.  Thanks.

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MI5
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on ‎13-12-2016 13:55

on ‎13-12-2016 13:55

Wifi assist is on probably.
https://support.apple.com/en-gb/HT205296
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎13-12-2016 13:59

on ‎13-12-2016 13:59

Some tips here....

http://www.macworld.co.uk/how-to/iphone/how-stop-running-out-mobile-cellular-data-iphone-ipad-ios-9-...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Deag
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on ‎13-12-2016 14:00

on ‎13-12-2016 14:00

Not if Mobile data is off. 

 

Goto Settings, Mobile Data and see what apps are switched on for mobile data you can also see usage but bear in mind that is usage since you last reset the count at the bottom of the list of apps or since you got the phone.

 

You could try a reset and then wait a few days and see what you are using again.

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Anonymous
Not applicable

on ‎13-12-2016 15:26

on ‎13-12-2016 15:26

Turn off background Refresh & background updates such as apps updating on mobile data
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Marjo
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on ‎20-12-2016 12:16

on ‎20-12-2016 12:16

Hey @Anonymous How are you getting on? Did you manage to solve the data issue in the end? slight_smile

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