Solved: Visual Voicemail on iPhone 6 gone

Anonymous · ‎23-01-2018

My visual voicemail is gone. I can only call voicemail, which I don't want at all. I want my old settings back!

I recently changed my tariff, but I can't say for certain that it is gone because of that or since iOS upgrade.

I called CS and was given the number 1750 to call, which only activates voicemail, not the visual voicemail.

Does anyone have any idea how to solve this? I really don't want to deal with "press this key for option 1, 2, 3". This sucks!

MI5 · ‎23-01-2018

I bet they didn’t add idata when you changed.
Call customer service on 202 and ask them to check you are on data for iPhone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-01-2018

I bet they didn’t add idata when you changed.
Call customer service on 202 and ask them to check you are on data for iPhone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gmarkj · ‎23-01-2018

^^ That @Anonymous

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

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jonsie · ‎23-01-2018

This seems to happen every tariff change or upgrade. Why does the system automatically default to the wrong data bolt on. How many times do we need to report this and why is it taking so long to sort out. So many questions. ....

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎23-01-2018

@jonsie wrote:
This seems to happen every tariff change or upgrade. Why does the system automatically default to the wrong data bolt on. How many times do we need to report this and why is it taking so long to sort out. So many questions. ....

They really do need to sort out the basic ongoing problems before leaping into new 'innovations'....

Veritas Numquam Perit

Anonymous · ‎24-01-2018

Yes, this solved it. thanks a lot!

MI5 · ‎24-01-2018

No worries mate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎24-01-2018

Good to hear @Anonymous

Veritas Numquam Perit

jonsie · ‎26-01-2018

Excellent news mate 😃

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Mikey · ‎11-09-2018

Mine is the same as well when I swapped a new SIM card on iPhone 6 two weeks ago.

Can't do anything on the user side but to get help from 202. The first person asked to dial 1750 to activate voicemail but no joy to get the Visual. The second person helped to go through more intesive and found that the 'Visual Voicemail' was not activated when swapped.

I have to wait anothe 15 minutes to see if it works!

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