Visual Voicemail Not Working

[Anonymous]

I have just changed tariff/phone plan and now my voicemail isn’t working and I just have a red spot over the phone icon. I know for sure I have 2 voicemails but it’s not telling me they’re there. I’ve restarted my phone, dialled 1750 and turned my VM on but still nothing!

Please help
Thanks in advance

[Cleoriff]

Hi @Anonymous Similar issue on this thread. https://community.o2.co.uk/t5/Apple/Anybody-else-seeing-vvm-issues-iOS-11/td-p/1074236/highlight/true

The fix for most was to turn WiFi off, reboot the phone and VVM started working again.

Another fix is sending a message saying "STATE" to 9011, this will reset the mailbox without losing any messages

[Anonymous]

Hi Cleoriff
Thanks for your advice, I’ve just tried both of those but still not working.
Thanks for your help

[Cleoriff]

A few other fixes here @Anonymous One is to turn Airplane mode on...wait for 30 seconds and turn back off again

https://www.imobie.com/support/fix-ios-visual-voicemail-not-working.htm

If none of the above work you may need to give Apple a call. They will have someone who can help. https://support.apple.com/en-gb

[MI5 · Accepted solution]

Call customer service and check you still have idata on your account.
What tariff did you change to?

[Anonymous]

Thank you! I spoke to customer services yesterday who confirmed they’d omitted to add the ‘iPhone bolt on’ to my new tariff. Bolt on added, soft network reset and voila job’s a good un!

Thank you

[MI5]

Good news

[Jimroy]

Thanks for the tip re texting STATE to 9011. That worked for me when I lost my VVM after adding an Apple Watch bolt on to my account and/or updated to iOS 13.1 the same day.

[Marjo]

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@Jimroy wrote:
Thanks for the tip re texting STATE to 9011. That worked for me when I lost my VVM after adding an Apple Watch bolt on to my account and/or updated to iOS 13.1 the same day.

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Lovely to hear the tip above helped you out too @Jimroy. Thanks for letting us know!

Welcome to our community!  

[oh-no-two]

I had the same issue, They had not transferred the iBolt or iData over as I had bought the phone from Apple and merely changed my account service.

They added it back in and- I had to go to settings/general reset/reset network settings.

The phone switches off and reopens and now all my visual voicemails are back and useable.