Using Tugo abroad

[Anonymous]

Hello everyone, first time poster here, I wonder if you could help me. I'm currently in the USA, and use Tugo to phone the UK, I have wi-fi here, and have data roaming switched off, but received a very large monthly bill. I thought Tugo meant I called the UK as if l was still there, ie, using my standard minutes? My bill showed 'international charges' as the big extra. I don't understand this bill, I keep roaming switched off, only use wi-fi for browsing the web, Tugo is the only thing I can think of that is causing this charge? I don't phone the UK a lot, just 3/4 calls, twice a week, about 10 mins a call? Any ideas as to why l have this ma-hooosive bill?
Thanks for any help you can give me

John

[jonsie · Accepted solution]

You need to switch off mobile data or put the phone into airplane mode. Your phone will pick up the strongest signal if wifi is less than network signal.

Within the app settings, also make sure calls over 3g/4g data network is set to off.

[Bambino]

@Anonymous I believe @adamtemp64 used TuGo on an iPhone while in the US recently, so maybe he will be able to clarify things for you. I think that just switching off data roaming isn't enough. You have to switch off mobile data completely and only use TuGo over WiFi.

[adamtemp64]

As I have been tagged I did get no strange charges in New York and st marteen via Tugo but did have airplane mode enabled and wifi switched on.

Another cause could be the wifi assist bug etc .

On your bill what are the charges described as ?

Edit

I you still had the phone on ( not in airplane mode) and out of wifi incoming calls would be charged at international rate 

[Anonymous]

I have mobile data switched off, and data roaming is off, I have the 3G/4G part of Tugo also set to off, l don't understand my large bill (said the tucon)

[adamtemp64]

@Anonymous See my edit above

[Anonymous]

Hello adamtemp64 the largest part of my bill was 'international charges' everything else (data usage, etc) was normal

[Anonymous]

Also, this is only for outgoing calls, I have no incoming calls.

[Anonymous]

Could it be the airplane mode? I didn't have that enabled, sadly, the only way I'll know if that is the solution is next months bill!

[adamtemp64]

@Anonymous In that case then your calls went over the mobile network and not Tugo the only way to prevent this in future is to enable airplane mode then enable wifi.