Using Tugo abroad

[Anonymous]

Hello everyone, first time poster here, I wonder if you could help me. I'm currently in the USA, and use Tugo to phone the UK, I have wi-fi here, and have data roaming switched off, but received a very large monthly bill. I thought Tugo meant I called the UK as if l was still there, ie, using my standard minutes? My bill showed 'international charges' as the big extra. I don't understand this bill, I keep roaming switched off, only use wi-fi for browsing the web, Tugo is the only thing I can think of that is causing this charge? I don't phone the UK a lot, just 3/4 calls, twice a week, about 10 mins a call? Any ideas as to why l have this ma-hooosive bill?
Thanks for any help you can give me

John

[Anonymous]

Ok, I'll try that, and hope not to be on here again next month!
Thanks Adam, thanks for the help.

John

[Bambino]

@Anonymous If you want to avoid these charges again while in the US, I suggest getting your phone unlocked if it isn't already and getting a Three Pay & Go sim. No roaming charges in the US, and your calls back to the UK will come out of the amount of tariff you've purchased.

[MI5]

You are actually making calls through the tugo app and not the phone dialler aren't you?

[Anonymous]

Yes, MI5, I'm using the Tugo app. And I have all my mobile data roaming, and all the 3/4G switched off on my phone and Tugo. I'm going to take the advice of switching to airplane non-transmit mode as well, and hope this cures it! But, as l said, the only way I'll know, is us next months bill is back to normal. I could call o2 themselves and ask, I suppose........

[Cleoriff]

Hi @Anonymous

If you want to call customer services from abroad, the details are here...

http://www.o2.co.uk/contactus

From abroad

+44 3448090202

Free†

[MI5]

No worries, just checking as sometimes the obvious is overlooked.

[adamtemp64]

Just a thought do you have wifi assist enabled ? it could be a hole opening up when your wifi is poor but again the aeroplane mode should disable that as well but worth a check .

[MI5]

I always use a local sim when out of the EU which guarantees no additional o2 charges and there is nothing to stop you leaving the sim out of the phone completely either.