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AndyK17 · ‎23-08-2020

I'm about to upgrade from an iphone 5s to an iphone11 pro. What should I do with my current phone to prepare for this and how does the switch work in order to save contacts, photos, emails, apps, etc?

MI5 · ‎23-08-2020

@AndyK17

You need to back up your old phone to iCloud or iTunes then sign out of iCloud and fully reset the phone.

Set up the new phone from the backup.

https://support.apple.com/en-gb/HT204184

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-08-2020

@AndyK17

You need to back up your old phone to iCloud or iTunes then sign out of iCloud and fully reset the phone.

Set up the new phone from the backup.

https://support.apple.com/en-gb/HT204184

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-08-2020

Hi there @AndyK17 let us know how it goes with your upgrade and if everything went ok with the set up?

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