@Livtierney68
Report sim lost first Guide: Lost or Stolen O2 Device? - How to Report it
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
Guide: Upgrading Your O2 Phone
Guide: How to find help & contact O2
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