Upgrade fee wrong

[Anonymous]

hi all
Who can answer this as 02 can't seem to lol
My free upgrade is on 5th November
Bill date is 14th month payment date is 28th so I have 1 payment left 14/28 October!!!
So I go online and my upgrade fee is £73.12 mmm that seems a lot I feel as it includes a supposedly 25% discount???
So I ask the question what will it cost me to pay off my contract today .. When I call 02 it's £78 online chat it's £74
So 02 wheres any logic in any of that ???

[Anonymous]

Thats the same as mine. My free upgrade is on the 4th of December, I currently have 3 months of contract left to pay...tomorrow I will have 2 months for £40.

You will probably have to wait until the 14th when the new bill payment comes out because then you only have the 1 month left to pay, and the free month that begins on November 2014. I presume u originally purchased your contract in December 2012/13?

[Anonymous · Accepted solution]

Hi All

Thx for all your replies

Well i finally had a word with a very helpfull lady @ 02

with all the details given to her as mentioned here i continued to ask the question if bill date is 14th payment 28th why is the upgrade free on 5th got to be relevant....

So on hold for a few minutes and bingo the 5th was my start date as i had explained to everyone else lol...

Guess what the date is today ???? guess what has happened ????

Ps iphone 6 on its way lol

your payment dates are irelevant to upgrades ...its the date 02 has on record to your contract starting ......

guessing mine is the 5th again lol

Thx again for your input ....

[jonsie]

Glad you sorted it and thanks for updating 

[Cleoriff]

Also pleased that your iPhone 6 is on the way...:smileywink:

[MI5]

Good info, thanks