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Level 1: Joiner
Posts: 1
Registered: ‎03-03-2018

Unlocking iphone

Can anyone help I got an o2 contract out via mobile phones direct with a brand new sealed iPhone 7. I contacted o2 via the form to get the iPhone 7 unlocked as I was going to give it to my other half as I'm happy with the iPhone 6 I have and his is broken and he is with 3. This is the response I got from o2 but I don't know if this means it's not locked to a network or not "This is not an O2 device, it will not be possible for us to provide an
unlatching code."
Can anyone help please?
Posts: 71,434
Topics: 677
Registered: ‎14-01-2013

Re: Unlocking iphone

[ Edited ]

@Emma232Try another sim in the phone, it may already be unlocked

Our unlocking guide here https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

*The Game Is On*


Posts: 87,527
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Unlocking iphone

The iPhone does not need an unlatching code as it is all done on Apple's servers, but it does need to be used on the o2 network first for a few days before O2 can process the request.
You need to put your sim in the new phone and use it to makes calls etc then when it is showing in your MyO2 http://www.o2.co.uk/myo2 submit the request by clicking the link under "device details".
It will not work by any method until you actually use the phone on O2 network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,681
Topics: 547
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Registered: ‎04-01-2009

Re: Unlocking iphone

Unless it's already unlocked. ...

Posts: 87,527
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Unlocking iphone

Only Apple sell unlocked iPhones.
iPhones from CPW lock to the first sim and I believe iphones sold on their online outlet are network specific so will require an o2 sim to activate them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,681
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Unlocking iphone

I thought, now I realise mistakenly, that some iphones were sold unlocked. Is this same with giffgaff?  I could have sworn you said their iphones were sold sim free .

Posts: 87,527
Topics: 530
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Registered: ‎04-04-2012

Re: Unlocking iphone

What giffgaff do is a bit different.....
They are network specific phones but they send all the IMEI numbers to Apple upfront so when you receive the phone, any sim can be used to activate it.
This shows up if you connect to iTunes to setup the phone as it pops up a message saying "congratulations, your iPhone is now unlocked"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,681
Topics: 547
Solutions: 3,407
Registered: ‎04-01-2009

Re: Unlocking iphone


@MI5wrote:
What giffgaff do is a bit different.....
They are network specific phones but they send all the IMEI numbers to Apple upfront so when you receive the phone, any sim can be used to activate it.
This shows up if you connect to iTunes to setup the phone as it pops up a message saying "congratulations, your iPhone is now unlocked"

What a shame all retailers and networks don't do the same....😕

Posts: 87,527
Topics: 530
Solutions: 11,112
Registered: ‎04-04-2012

Re: Unlocking iphone

I think we'd all agree that the locking of any phone in this day and age is just plain wrong and totally unnecessary.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 6,653
Topics: 99
Ideas: 2
Registered: ‎11-04-2012

Re: Unlocking iphone


@MI5 wrote:
I think we'd all agree that the locking of any phone in this day and age is just plain wrong and totally unnecessary.

Locking a phone to a particular network, supplier or carrier definitely limits customer choice, and is practice verging on anti-competitive, @MI5

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