Solved: Re: Unlocking iphone 5s - Page 5

Anonymous · ‎05-01-2014

I wanna unlock my 5s cuz I am gonna work abroad soon.
I phoned them, twitted them and live chat with them. All of O2 staff said I can unlock it once I pay off my phone plan.
But on official website it says: except the 5c & 5S which can't be unlocked.
So my question is: who's information is correct? Can I unlock my 5s immediately if I pay my phone plan?

Cheers

Anonymous · ‎23-01-2014

Hi

It shouldn't lock but I would use a different carrier sim first before inserting O2 sim again lol

MI5 · ‎23-01-2014

Once unlocked properly it stays unlocked forever.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-01-2014

i put O2 sim card back to my phone.
no 4G signal at all. I've trid to reset network, reset phone, reset network setting.but still can not use 4G

but when I put other carriers, 4G works fine...

ahhhhhhhh

MI5 · ‎26-01-2014

It's because you don't have the latest O2 carrier update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-01-2014

Are you sure the signal is not down in your area at the moment

Anonymous · ‎26-01-2014

i did update carrier setting as well

Anonymous · ‎26-01-2014

yes my husband's 4G O2 network works fine

MI5 · ‎26-01-2014

Can you try husbands sim in your phone?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-01-2014

nop he got samsung, my is iphone 5s. even Enable 4G is on, but only can see 3G or sometimes it shows 1 bar signal

MI5 · ‎26-01-2014

Try a new sim in your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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