Solved: Unlocking a iphone

Anonymous · ‎18-07-2017

I have been given an iphone from a family member who's partner has passed away, how can i get their phone unlocked.?

Thanks

Jon

jonsie · ‎18-07-2017

It needs to be unlocked by the network it is locked to. If locked to O2 then follow this guide

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-c...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

View solution in original post

jonsie · ‎18-07-2017

It needs to be unlocked by the network it is locked to. If locked to O2 then follow this guide

https://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-c...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎18-07-2017

Do you know which network it's locked to?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎19-07-2017

Hi @Anonymous welcome to the community! Is the phone locked to O2 network? Please see the guide linked to above and let us know how you get on.

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