Unlocking Iphone 6 plus

[PN68]

My son has just bought a used iphone 6 plus from a friend but the phone is locked to the network

He is currently mid contract with Vodafone so needs to unlock the device to use his current sim

We seem to be going round in circles trying to find a way to unlock it....our local o2 shop were understanding but could only refer to us Customer Services. Unfortunately to contact them we need the account details or an 02 number which we do not have

Any help much appreciated

[Cleoriff]

Hi @PN68 

Please follow this guide Guide: Unlocking an O2 phone to use a different SIM card 

If in difficulty, he would need to get the account details  from his friend though

Best of luck and welcome to the forum

[PN68]

Morning Cleoriff

Many thanks for your help...we will try out the guide this morning

Perhaps he should have asked this question before he bought the phone 

[Cleoriff]

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@PN68 wrote:

Morning Cleoriff

Many thanks for your help...we will try out the guide this morning

Perhaps he should have asked this question before he bought the phone 

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Yes although it would have been more helpful if the friend he bought it from had it unlocked before he sold it. That's always the best way, saves all the faffing about for the buyer and it's such and easy job to do!

[Marjo]

Hi there @PN68 , hope you're having a good week. I just wanted to ask if you managed to resolve the unlocking issue earlier or if you needed any additional advice or help with this?