Unlock phone

[Anonymous]

have new phone as mine broke need phone unlocking for my O2 sim 

[Anonymous]

Can you help 

[Cleoriff · Accepted solution]

Hi @Anonymous

If  you need to unlock your phone use this Unlock form here Unlock form

There is also a full guide to help you  Check whether you are contract or payg as the requirements for unlocking are different http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-card/td-p/540294

[Cleoriff]

Hi again @Anonymous

I have noticed the link for the form to unlock your phone is not working at present... It may be a temporary website glitch. If you can't access it you must contact customer services on the link here

http://www.o2.co.uk/contactus

[jonsie]

It's probably temperorary but being Sunday I'm not sure it will be sorted today. Best option is to contact customer service, again bearing in mind it's Sunday.

I've found the best link, if you want to try live chat, is this one : http://www.o2.co.uk/mobile/chatnow

[MI5]

If your new phone will not accept your O2 sim it means it is locked to another network.
The advice you have been given is to unlock an O2 phone which will not help you unfortunately.
You need to contact the network that your new phone is locked to.

[jonsie]

Good spot....our bad

[Cleoriff]

Well I need clarification actually...:smileywink:

How does anyone know for sure the new phone is locked to another network? (is that purely because it wont take the O2 sim? Do we know the op has tried?....) ...Not much to go on really in the opening post.... #cleojustasking

[Anonymous]

You can use the "unlatching form" if you search for it in my O2, unfortunately its out of order today!

[Cleoriff]

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@Anonymous wrote:
You can use the "unlatching form" if you search for it in my O2, unfortunately its out of order today!

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Yes @Anonymous some of us have mentioned that previously