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Unlock iphone7

Danny33
Level 1: Joiner
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I received below message.

do I need o2 SIM to unlock iPhone?

 

I'm sorry, we have not been able to unlatch your device at this time. 
The reason given is: 

The IMEI - XXXXXXXXXXXXXXX has not been used on our network with the MPN
provided, so it will not be possible to unlatch it.

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MI5
Level 94: Supreme
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@Danny33 

How to unlock here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 123831 Posts
  • 611 Topics
  • 20043 Solutions
Registered:

@Danny33 

How to unlock here Guide: Unlocking an O2 phone to use a different SIM card 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 2
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