Unlock iPhone 6s

[Anonymous]

Hi! I'm very confused about how to get my iPhone 6s unlocked. I'm on a monthly plan for 24 month and I've been told I can get my phone unlocked anytime for free. But I have already requested 3 times once over the phone by calling 202, once through my o2 and then with live chat but still nothing even though they've told me I don't need to do anything more and to leave it with them and wait for email. I've move from T-mobile after been with them for 8 years for this same reason of been messed around, I see it's the same here uninformed customer service that don't know what they're saying or advising. Looks like will be leaving soon. Anyway would really appreciate if anyone has any advice. Thanks

[MI5]

O2 aren't unlocking the 6s yet. They always impose a restriction for the first 6 months or so.
We are expecting them to be released any time now so keep checking back on the forum for news.

[Cleoriff]

I am not sure who would have told you it could be unlocked at anytime ? Definitely misinformation if from O2 staff.

It will be a free unlock though (once they lift the lock restriction)

[adamtemp64]

The unlock page states " This policy might vary depending on your device."

many iPhone threads about this over the last few years

[MI5]

Some further help here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...

[adamtemp64]

Just to confirm it is still  "we're sorry we can't do this for you, we've sent you an email to explain"

[MI5]

Yeah, someone else said the same this morning.
Keep trying

[jonsie]

I would think another month or so....

[Anonymous · Accepted solution]

Thanks everyone for replying. I've still got the screenshots of the live chat, it shows clearly what i was advised. Anyway really appreciate all your advice. Seem you guys better informed then a lot of customer service adviser glad I posted here. Just got a email today it's been sort, now I think all I need to do is connect to iTunes. Thank you all again.👍

[jonsie]

Good news. You don't need itunes, simply try a non o2 network sim (not giffgaff or Tesco).