Unable to Buy Extra Texts

[NickS]

I bought an iPhone 6s from mobiles.co.uk last month (£310 upfront) on the O2 500 24M 500MB tariff (500 minutes, 500 texts, 500 MB data for £15/month). I could do with some extra texts but the only other tariffs I can switch to are all 500 texts with extra data, so none provide any more than 500 texts.

There's no option for any text Bolt Ons, so I can't add any extra texts, just pay 35p per text if/when I go over 500 per month.

Anything else I can do to add or increase the text allowance (other than use email instead)?

Thanks.

[MI5 · Accepted solution]

You could use iMessage or WhatsApp but have you tried calling customer service on 202 to see if they can do anything for you?

[jonsie]

That's an expensive tariff for such low allowances. Call 202 to see what your options are. 

For instance I'm on 8GB + unlimited texts + unlimited minutes for £16/month. OK it's sim only but I'm sure there will be more suitable tariffs for you. 

[MercedesS]

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NickS wrote:

There's no option for any text Bolt Ons, so I can't add any extra texts, just pay 35p per text if/when I go over 500 per month.

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Hello @NickS

I am using Pay As You Go and under you O2 account: Bolt Ons > Add Bolt Ons I found Messaging 400 but, I am not sure if this is what you were looking for 

More info here Messaging Bolt Ons. Hope this helps!

[jonsie]

Wow... expensive! 😕

[gmarkj]

Assuming the 400 means 400 texts, it works out to 3p per message...

[MI5]

You can generally get unlimited texts for next to nothing though these days.

[jonsie]

Expensive on top of an existing tariff. Personally I would be upgrading my tariff for unlimited.