This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Transfering data

Anonymous
Not applicable

on ‎26-12-2015 11:22

on ‎26-12-2015 11:22

I have changed from iphone 4 to 5S and cannot transfer my photos and contacts, can anyone help?

Message 1 of 3
2,461 Views
0 Kudos
2 REPLIES 2

jonsie
Level 94: Supreme
  • 95776 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎26-12-2015 11:28

on ‎26-12-2015 11:28

Normally back up the 4 to itunes and then connect the 5 and restore from that back up.

https://support.apple.com/en-gb/HT201269

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 3
2,455 Views
0 Kudos

MI5
Level 94: Supreme
In response to jonsie
  • 151878 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎26-12-2015 12:58

on ‎26-12-2015 12:58

Back up to iTunes or icloud and restore the new phone from the backup.
Just make sure both phones are on the same version of ios.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
2,382 Views
0 Kudos
Top Kudoed Authors
View All
Top