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Throttling

Anonymous
Not applicable

on ‎17-11-2016 23:54

on ‎17-11-2016 23:54

Hi all,

My internet speed is fast but YouTube videos are being throttled on my phone. I can barely even watch a video in 144p at this rate.

How do I turn this off?
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viridis
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on ‎18-11-2016 00:06

on ‎18-11-2016 00:06

Are you talking about on WiFi or mobile data?
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MI5
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on ‎18-11-2016 06:51

on ‎18-11-2016 06:51

Change your data APN username to bypass to avoid compression on mobile data
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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madasaf1sh
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on ‎18-11-2016 08:21

on ‎18-11-2016 08:21

The IOS app throttles and this is baked into the app, so no point changing the APN to avoid compression wont work, because the App knows you are on a Mobile Connection.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
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on ‎18-11-2016 08:26

on ‎18-11-2016 08:26

Only just noticed this is in apple section so my comment only applies to android devices.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎18-11-2016 09:37

on ‎18-11-2016 09:37

For clarity (for me) it would be good to know whether phone is actually an iPhone?

Veritas Numquam Perit

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jonsie
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on ‎18-11-2016 09:59

on ‎18-11-2016 09:59

@Cleoriff wrote:

For clarity (for me) it would be good to know whether phone is actually an iPhone?

IPhone section....so I would think so Confused

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎18-11-2016 11:01

on ‎18-11-2016 11:01

@jonsie wrote:
@Cleoriff wrote:

For clarity (for me) it would be good to know whether phone is actually an iPhone?

IPhone section....so I would think so Confused

Yes you would think so. However I have spent a great deal of time asking for posts to be moved from O2 Home and Off Topic into the relevant sections so I don't take anything for granted actually..

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