Terminating my Number

[Anonymous]

Hi,

I had a 24month contract for my daughter's iphone which ended 10th January.

However, I see that whilst the handset credit agreement has been paid in full, there is still a figure of £18.42 coming out of my account on the 6th of the month (ie. February and March) - But this number is no longer in use.. How do I terminate this?

PS. I bought her a new iphone in January (with a new mobile number) and I took out a new contract.

However, I see that whilst the handset credit agreement has been paid in full, there is still a figure of £18.42 coming out of my account on the 6th of February and March - How do I stop this?.. and can I get a refund having taken out another contrcat with O2.?

Please advise. Thanks Colin

[Cleoriff]

Info on what happens when you canncel contract here @Anonymous

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Also a guide to Refresh https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

[Cleoriff]

@AnonymousNot sure what has happened to your post?
I was returning to the thread to say if you have any concerns about your account(s) you should call customer services on these numbers http://www.o2.co.uk/contactus

[Cleoriff]

Pleased to see your post is back @Anonymous

Please follow the advice above and see if it explains things clearly. If not you will need to contact customer services for clarification...:smileyhappy:

[MI5]

Unless you cancel the airtime, it will continue on a rolling 30 day basis. Just because the device plan is paid doesn't automatically cancel the airtime too.
This is all covered in the T&C's http://www.o2.co.uk/termsandconditions
You must call CS and cancel by giving 30 days notice on the account.