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Tarrif change

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Anonymous
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on ‎14-07-2017 13:07

on ‎14-07-2017 13:07

Hello, I have an iPad that is on a 4g Tarrif. It has now expired the 24 month contract, the device bill is paid.  I want to pass it on to my mother and buy a new iPad Pro. 

I have never used any of my monthly data or texts and she certainly won't, my question is how can I cancel this monthly tarrif fee so it is just a wifi iPad please?

 

many thanks

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jonsie
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‎14-07-2017 13:10 - edited ‎14-07-2017 13:32

‎14-07-2017 13:10 - edited ‎14-07-2017 13:32

Just call customer service and give 30 days notice to end the airtime. 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
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‎14-07-2017 13:10 - edited ‎14-07-2017 13:32

‎14-07-2017 13:10 - edited ‎14-07-2017 13:32

Just call customer service and give 30 days notice to end the airtime. 

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎14-07-2017 13:28

on ‎14-07-2017 13:28

See also our help guide to refresh and how it works
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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