Superb Apple service

[MarkTadley]

If only all service could be as good as the Apple service I got this week

I bought my iP6+ just over 2 months ago and was told, initially, the Applecare+ was 60days. Towards the end of the 60days I checked in my local store as I bought hte iP6+ at a different Apple store and I was told, nope, it is 90days to which to decide on buying Applecare+.

I left it towards the 90days and then was told by Apple when I phoned them to buy it, that it is 60days and so I missed out

2 minutes later though and much to my suprise, I was put through to my local store and spoke to the manager. He agreed I was given wrong information and said that I must call into the store soon.

I did and.............. they exchanged my iP6+ for a brand new one and I was able to buy the Applecare+ there and then. He even let me have all the charger, cable and headphones

This is what I call proper service to sort it out and wish everyone was the same.

Well done Apple

[Anonymous]

I must admit, not really being an apple fan, that the customer service is rather good on most of the occasions that I have witnessed.  They do tend to "hold your hand" a bit more than Samsung do.

But then I don't really want anyone holding my hand 

As with most dealings with shop staff or call centres, you reap what you sew.  If you start off with a smile, and be nice to them, you'll usually get better service.

[Cleoriff]

There is no doubt Apple have an excellent reputation for after care. One of my sons has an iPhone and he can't fault them. His problem is distance to get there...

Birmingham is the nearest to him.....so a real trek....

[Anonymous]

My nearest was at MeadowHall which was a 1.5 hour train journey each way but worth the time.

Now I'm fortunate to have one in the Leeds Trinity Centre. 😄

[Anonymous]

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@Anonymous wrote:
The only issue I had with Sammy was when I had issues with my S4 and it needed to go to repairs I had choice of o2 repairs or Sammy. Following advice on here I rang Sammy. Their nearest point was 2 hours away but they offered to collect it and return it by parcel courier.

Downside was it would take 2 to 3 weeks and no temporary replacement.

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Last time I had to sort out, (somebody else's), iPhone, I was in remote Brasil.  The nearest Apple service centre was 2 hours away...  In an A330 

[MI5]

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@Anonymous wrote:
@MI5 how many Samsung Experience stores are there in the country

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As mentioned earlier by @Anonymous some are linked to CPW but you can check your nearest one here http://www.samsung.com/uk/retail/retail.html

[Anonymous]

@MI5 @Anonymous info collated, thanks for sharing

[Anonymous]

Yes sounds great on the surface, however, a basic i phone 6 costs around 175 - 200 Us dollars to mass manufacture in china. Retails for over £500 in the uk or $649 payg. You are paying heavily for this great service. samsung galaxy costs over $50 more to manufacture than an i phone and yet is significantly cheaper to purchase £449 payg before o2 sale.

[Anonymous]

In some respects true but you have all the research and development, the first class back up and support, the transportation costs, taxes, profits.

Don't misunderstand me, I can't stand Apple but to prove a point you have to include all the facts @Anonymous

[Anonymous]

Then of course the are costs incurred for all the Apple stores, repairs centres cos things do go wrong, marketing budgets, let's not forget legal costs, sales teams, regulation which is different in each country.

Suddenly you realise there is more to making that phone than you realise.

But i still wouldn't buy one.

[Cleoriff]

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@Anonymous wrote:
Then of course the are costs incurred for all the Apple stores, repairs centres cos things do go wrong, marketing budgets, let's not forget legal costs, sales teams, regulation which is different in each country.

Suddenly you realise there is more to making that phone than you realise.

But i still wouldn't buy one.

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And certainly not after watching that Panorama programme. I know we talk about costs to make the phone...but that was a real eye opener and the way they abused their workforce was diabolical. Apples costs must have been rock bottom (workforce related)

Oh...and lets not forget the obscene amount they paid U2 for that rubbish they forced onto every iPhone user...wanted or not...