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Sporadically charging iphone 5s

Anonymous
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I have a shiney new iphone 5s which has suddenly decided to only charge when it feels like it. It has charged three times in the last week. I have tried various charges, cables and plug sockets, even my car. It just won't charge unless it is in the mood.

I wnt to know what the O2 policy is on repair/replacement?
Message 1 of 21
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Anonymous
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Are you using an Apple supplied charger lead? I've found that since going to iOS7, only certain leads will charge my phone and usually non-Apple ones don't work.
Message 11 of 21
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Anonymous
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Most 3rd party power cords I've found charge up the iPhone but on trying to sync using the cord to iTunes it won't recognise.

;(
Message 12 of 21
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MI5
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I thought they were going to implement the "authenticate" accessories feature at some point but not sure if it's in yet or not....
Samsung are doing the same thing to prevent people from using cheap rip off accessories that can damage the phones or cause fires etc.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 13 of 21
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Anonymous
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To add.

I wouldn't use a 3rd party plug that goes into the mails socket. Too many disastrous stories !
Message 14 of 21
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Anonymous
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When I use the 3rd party one my
iPhone warms me the non original may not work properly.
Message 15 of 21
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gemz4the1
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I get that message too @bandofbrothers

And with all of the stories in the news about non-authentic ones causing fires I make sure I use authentic ones. Although they are cheap on eBay, I don't want to risk damaging my phone.

£1 cable vs £549 iPhone
Message 16 of 21
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Anonymous
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@gemz4the1 wrote:
@I get that message too @Anonymous

And with all of the stories in the news about non-authentic ones causing fires I make sure I use authentic ones. Although they are cheap on eBay, I don't want to risk damaging my phone.

£1 cable vs £549 iPhone

I believe its people using non authentic wall chargers ie : Not the lightening cable that goes from the iphone into the usb part of the wall plug charger, but the plug part itself.

 

These plugs are £8 from CEX so theirs no excuse not to get the original.

 

The cable itself carries no issue I believe but only that a non authentic one will charge from your pc/mac to the iphone, but iTunes in my case won't recognise the iPhone through that cable.

 

I use the one that came with it and bought another from O2 using a 'Priority Moments' to get a few quid knocked off it.

 

I did get one from a £1 shop as I didn't believe it would work but did ! Although the quality soon showed and I binned it.

 

I'd rather like you pay £10-£15 for the original.

Message 17 of 21
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gemz4the1
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I was never sure whether it was the USB cable or the plug that apparently caused the iPhones and iPads to spontaneously combust or cause electric shocks.

 

In the past, if my authentic USB cable (which came with the product from Apple) broke (as I find the USB end of it to be flimsy) then I would just get a cheap one on eBay for 99p.  Since the iOS 7 update if I try to plug the non-authentic USB cable in to my laptop then it says that it is not compatible with the iPhone or iPad and it will not charge or sync.  The same happens if I plug it into the wall socket.  Clearly Apple are trying to banish the non-authentic Apple cables, however I do know that some non-authentic cables do work.

 

Now I would rather be safe than sorry and spend a bit extra money to get an authentic USB cable.  I find the plugs very durable and they are all originals from products purchased and although I use it at least 2 times per week, it is still in 'like new condition' and it is solid and it does not look flimsy.

Message 18 of 21
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Anonymous
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The stories about those accidents used non original wall chargers.

http://www.businessinsider.com/a-generic-iphone-charger-reportedly-shocked-a-woman-to-death-so-apple...

http://www.dailymail.co.uk/news/article-2370130/iPhone-charger-puts-Beijing-man-30-coma-electric-sho...

Apple got involved and offered to take in non original chargers and exchange them for an original for a cost. They didn't have to do anything tbh.

Now that legislation is looming that all chargers should be uniformed so that one fits all I'm sure we'll see another bout of changes.

Source ; idownloadblog.
http://www.idownloadblog.com/2013/12/20/eu-lawmakers-apple-lightning/
Message 19 of 21
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gemz4the1
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I remember reading one story about an air stewardess being electrocuted and also a man who was returning from the bathroom.......

 

The latter obvious suggests wet hands which is never a good idea which any phone or electrical product.

 

I'm not sure about the first one - I read that she tried to call somebody whilst she was charging her phone and Apple later stated that we should not use our phone whilst it is being charged, especially if it is in a case.

 

Apple battery information

Message 20 of 21
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