Smashed screen

[Anonymous]

So I cracked my iPhone 6s screen I have o2 insurance and still under Apple warranty. Apple are telling me it's going to cost £106 to get fixed. I know if I go with o2 to get fixed it means I'll be without my phone so can anyone tell me how long it takes o2 to fix a screen

[Cleoriff]

Personally I would choose Apple, but the cost appeared to be a factor with the OP...and on the other hand, the time spent without a phone...So Apple sorts the problem of speed. O2 insurance resolves the issue of cost. Hence the choice...:smileywink:

[Bambino]

The OP's O2 insurance isn't going to cover them for a smashed screen anyway, so they may as well take it to Apple directly. It may cost a little more for the repair, but they'll have their phone back on the same day. No contest, as far as I see it.:smileywink:

[adamtemp64]

O2 insurance depending on the policy will cover a smashed screen (mine has the free http://static.o2.co.uk/www/docs/termsandconditions/4539_O2CN1587N_Mobile_Damage_and_Breakdown_Cover_... with my tariff) 

[viridis]

O2 insurance does cover smashed screens, any policy with accidental damage cover should cover it, obviously with the excess fee applicable.

[jonsie]

Not a good deal though with a £60 excess....

[viridis]

To be fair, most insurance excess is far more when dealing with top tier phones.
My banks excess is £100 on my phone and even places like protectmybubble charge between 50-75 with veeeeery slow turnaround.

[Bambino]

I stand corrected then, but the bottom line for all this is that the OP has said they don't have access to a spare phone, and doesn't want to be without a phone for any length of time. If O2 did give them a loaner it wouldn't be much to match their iPhone. We don't know what policy they have with O2, but if it involves having to pay an excess, which I would think it would, their best option still is to take it directly to Apple.

[adamtemp64]

If the op has a £60 excess it should be the new version of the policy I posted above as it was £55 up to policy's before December 2015 .

[jonsie]

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@adamtemp64 wrote:

If the op has a £60 excess it should be the new version of the policy I posted above as it was £55 up to policy's before December 2015 .

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so pay inurance of +£100 a year and pay an excess of £60 or save money and just pay for a new screen....mnnnn.....

[Cleoriff]

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@jonsie wrote:

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@adamtemp64 wrote:

If the op has a £60 excess it should be the new version of the policy I posted above as it was £55 up to policy's before December 2015 .

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so pay inurance of +£100 a year and pay an excess of £60 or save money and just pay for a new screen....mnnnn.....

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I would imagine the insurance would cover other problems though @jonsie...not just smashed screens..