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Sim swap

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Anonymous
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on ‎19-09-2014 19:08

on ‎19-09-2014 19:08

I received my iPhone 6 today with a new 4g sim and did the sim swap fine, my wife is having my old 5 but she needs a nano sim would it be possible to do a sim swap on my old sim to her number
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MI5
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on ‎19-09-2014 19:47

on ‎19-09-2014 19:47

If you don't mind waiting you can call CS and they will post one out to you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Anonymous
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‎19-09-2014 19:13 - edited ‎19-09-2014 19:15

‎19-09-2014 19:13 - edited ‎19-09-2014 19:15

She needs to pop to an O2 shop to get her own and they will simswap for her.

Your old sim is now de activated so no

You can only sim swap to an account specific Blank Sim Card.
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MI5
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on ‎19-09-2014 19:47

on ‎19-09-2014 19:47

If you don't mind waiting you can call CS and they will post one out to you http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎19-09-2014 19:50

on ‎19-09-2014 19:50

Just been on chat and they said that I can im confused now
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Anonymous
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In response to Anonymous

on ‎19-09-2014 19:51

on ‎19-09-2014 19:51

Live chat are non uk call centres who can get things lost in translation with the language barrier.

You need to follow the Previous advice.
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MI5
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on ‎19-09-2014 19:52

on ‎19-09-2014 19:52

@Anonymous wrote:
Just been on chat and they said that I can im confused now

Your choice mate but consider this.....

Would you believe the experts or live chat ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎19-09-2014 20:11

on ‎19-09-2014 20:11

I'm sure someone posted on here that they did this successfully....

I would have thought a new simcard was needed but you never know. The old sim is only deactivated because there is no number attached to it.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎19-09-2014 20:21

on ‎19-09-2014 20:21

Stranger things have happened, I guess........
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎06-10-2014 12:08

on ‎06-10-2014 12:08

I think swap the sim card have a some not easy.

the first things is swap process is so simple,but you wait result is so long , 24 hours.but maybe not success.

Like me: I take a new nano simcard on O2 shop and swap at home 10pm last night.,and today morning I find my old simcard(big one) is stop and I use nano simcard inside another iphone 5,but show can't use.

The time already 25hours.I try use O2 CS ,but all time show live chat is busy can't use,I can't check the result online.

The second things is my iphone5 buy from carphone warehouse, with a pay as you go simcard is for vodafone .I think the phone is muilt network use sell by carephone warehouse.

But now like this simcard show no signal and then I'm not sure it is unlock.

 

so much guess and I need to wait ,maybe I need to go to shop to check tomorrw.

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jonsie
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on ‎06-10-2014 12:12

on ‎06-10-2014 12:12

Something strange here, it does sound like the phone is network locked but go back to the store to have it checked.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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