Sim swap

[Anonymous]

hi been waiting on my sim being activated for just over 12 hours but I'm worried that if it doesn't activate today then I won't be able to get in contact with O2 as don't know if they are open over new year. Any ideas on now much longer the sim will take just keep getting the message "no service" 

[adamtemp64]

up to 24 hours

has the old sim stopped working? are you turning off and on the new handset?

[Anonymous]

YEa I've been switching it on and off but the old one still has service? What does this mean? 

[adamtemp64]

until the old one loses service the sim swap has not happened are you alsdo turning the old one off and on?

[Anonymous]

Yea it's switched off the whole Time 

[Liquid]

Your old phones lost signal now?

[jonsie]

You need to check there is no signal on your old phone as that is the first step in the swap process.

[Anonymous]

No it still has signal...

[Liquid]

Try putting the swap through again. It may have not gone through properly last time.

Either using the web portal or txt service.

[Anonymous]

It was the O2 guru who did it last night because the service kept saying error! Should I try again even though he was meant to have done it through the system?