Sim card not working

Josie1 · ‎15-04-2020

Hi, i’ve updated my phone with o2 and they are paying off the rest of my old contract. I have gone from iphone XR to a ‘nearly new’ iphone 11. My sim card wont work in the iphone 11. I have tried calling/blowing in the sim card bit/turning the data on and off. Nothing is working. Does anybody know why this might be?

Thanks

Cleoriff · ‎15-04-2020

@Josie1

Does your old sim work in the phone? If so use that.

Veritas Numquam Perit

Josie1 · ‎15-04-2020

No. I only have the sim card from my iphone XR as. I only have the one sim card which doesnt work in the ‘new’ phone but still works in the old.
Thanks

gmarkj · ‎15-04-2020

Make sure you are putting it the right way up.
Does it say that the sim card is blocked, or not accepted, or just no signal?

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Josie1 · ‎16-04-2020

It just doesnt display any signal, its the right way up.

MI5 · ‎16-04-2020

@Josie1

You'll need to call customer service Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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