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Sim card not working

Josie1
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on ‎15-04-2020 11:20

on ‎15-04-2020 11:20

Hi, i’ve updated my phone with o2 and they are paying off the rest of my old contract. I have gone from iphone XR to a ‘nearly new’ iphone 11. My sim card wont work in the iphone 11. I have tried calling/blowing in the sim card bit/turning the data on and off. Nothing is working. Does anybody know why this might be?

Thanks
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Cleoriff
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on ‎15-04-2020 11:22

on ‎15-04-2020 11:22

@Josie1 

Does your old sim work in the phone? If so use that.

Veritas Numquam Perit

Girl in a jacket
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Josie1
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on ‎15-04-2020 11:29

on ‎15-04-2020 11:29

No. I only have the sim card from my iphone XR as. I only have the one sim card which doesnt work in the ‘new’ phone but still works in the old.
Thanks
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gmarkj
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on ‎15-04-2020 11:39

on ‎15-04-2020 11:39

Make sure you are putting it the right way up.
Does it say that the sim card is blocked, or not accepted, or just no signal?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Josie1
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on ‎16-04-2020 09:55

on ‎16-04-2020 09:55

It just doesnt display any signal, its the right way up.

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MI5
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on ‎16-04-2020 10:03

on ‎16-04-2020 10:03

@Josie1 

You'll need to call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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