Setup Apple Watch with o2 sim

[Welshys]

I’ve got an 18 month sim only deal with o2. Ive got an iPhone 7 and an Apple Watch I purchased directly from Apple. I’m trying to setup mobile data on the Apple Watch. I’m following the instructions and open up the Watch app and go into mobile data but then get the following message:

Apple Watch on O2 is only available to personal Pay Monthly customers. Find out more at o2.co.uk/help/apple_watch.

What is the best way to resolve this? O2 sim works fine on my phone and it’s definitely a pay monthly sim deal I have.

Thanks!

[MI5]

@Welshys 

Your account isn't set up correctly for an iPhone.

You need to call O2 to change it Guide: Coronavirus Community Help and Support 

[O2Melissa]

Hi if you

Open the Watch app on your iPhone and tap on ‘Mobile Data’.

Then tap ‘Set up mobile data’. You’ll be prompted to sign in with your My O2 username and password.

Once you’ve signed in, select your Apple Watch plan. Follow the steps on the screen to set up your Apple Watch Airtime Plan.

It can take up to 24 hours to activate, but sometimes it might take a little longer.

To check if your new Airtime Plan is active, open the Watch app on your iPhone and tap on ‘Mobile Data’. In the ‘Data Plan’ section, if you see O2 with the word ‘activating’ then you’ll have to wait a little longer for set up to complete. If you see O2 with an orange ‘i’ next to it, then you’re all set up.

If this doesnt help you will need to contact customer service to make sure you have the correct data bolt on as it will need to be an iphone one to work. You can contact them on 202 or 03448090202.

Hope this helps

[MI5]

@O2Melissa 

The customer cannot go through the setup routing because their account is not set up correctly.

Hence my response to call to get it rectified.